| 1. |
How many domain names can I have in one
account? |
| A. |
The
Unlimited Plans offer Unlimited Domains !! |
| |
| 2. |
How many POP3 accounts can I have in
one account? |
| A |
There is no limit. |
| |
| 3. |
How
many ODBC links can I have in one account? |
| A |
There
is no limit. |
| |
| 4. |
How many FTP accounts can I have in one account? |
| A |
There
is no limit. |
| |
| 5. |
Do
you offer Cold Fusion hosting? |
| A |
Yes.
We offer Cold Fusion 5 Enterprise hosting at no additional charge.
|
| |
| 6. |
What
is your connection to the Internet? |
| A. |
We
are connected to a 8GBPS of Bandwidth from Multiple providers
like Level3 ATT UU Net. On each machine we have the capacity
to burst up to 1000Mbits of data per second. |
| |
| 7. |
Does
Universal Medialink runs Windows NT
or Unix? |
| A. |
Universal
Medialink servers run Windows 2000 (Fully NT Compatible) and
Unix. |
| |
| 8. |
How
do I transfer a .com, .net, or .org domain
to your services? |
| A. |
Click here |
| |
| 9. |
Do
you support international domains? |
| A. |
We
are able to host most international domains. |
| |
| 10. |
Can
I get a dial up account with you? |
| A |
We
specialize in web hosting. We plan to provide dial up access
in the future. |
| |
| 11. |
Is
there a way to see my web site at Universal
Medialink before the DNS info for my domain is resolved? |
| A |
This
is currently not possible but we will make this feature available
soon. |
| |
| 12. |
How
do I change the quota of an existing FTP
account? |
| A. |
You
can change the FTP account's quota using the web control panel.
Edit the existing space of the account. The Update is picked
up by our robot automatically in the next system update. |
| |
| 13. |
What
about ASP send mail stuff? |
| A. |
ASP
EMail and JMail are supported. CDONTS is also supported. |
| |
| 14. |
Can
I serve WAP content at Universal Medialink? |
| A. |
Yes.
All of the Universal Medialink web servers have the proper WAP
MIME types installed. |
| |
| 15. |
Can I have my own dns like dns.myname.com? |
| A. |
We do offer this service for a monthly fee of £15 per
month (Minimum contract is for 1year). |
| |
| 16. |
What
is the maximum contract length? |
| A. |
There
is no maximum contract length. |
| |
| 17. |
Is this for real? How can you offer multiple domain hosting
for a flat rate? |
| A. |
We have a highly automated system, which reduces administrative
overhead. Without our web control panel, it would be impractical
to offer multiple domain hosting for a flat rate. |
| |
| 18. |
If
I have more than one domains, POPs, and
ODBC links, are you going to bill me with some hidden fee? |
| A. |
No,
we do not have any hidden fee. You can have as many domains,
POPs, ODBC links as you need without any additional fees. |
| |
| 19. |
Will
you do custom dns work for me (For example
- route various names within my domains to other servers)? |
| A. |
No,
we do not do any custom dns work. Our web control panel automates
everything needed to host web sites and email on our servers.
Doing custom dns work negates the cost saving of having an automated
system , but you can manage dns for each domain via the control
panel. |
| |
| 20. |
Do
you offer MS-SQL support? |
| A. |
Yes,
we offer MS-SQL7 database hosting. For more information on SQL
databases at Universal Medialink, We also support My
SQL on Unix servers. |
| |
| 21. |
Do
you offer telephone technical support? |
| A. |
We provide the best and most competitive prices in Europe, thus
we cannot spend time offering support to all our customers on
telephone. You can fill the Support Form and
we guarantee you a response within 24 hours. |
| |
| 22. |
How
many domains does Universal Medialink
host? |
| A. |
We
current host over 35000 (as of November 11, 2002). |
| |
| 23. |
Do
you support Java Servlets? |
| A. |
Yes. |
| |
| 24. |
Do
you support JSP (java server pages)?
|
| A. |
Yes. |
| |
| 25. |
Do
I get telnet access? |
| A. |
No,
and with Windows servers, there is no reason you will need telnet
access. |
| |
| 26. |
Can
my POP accounts be xyz@mydomainname.com? |
| A. |
Yes.
In fact, you can have as many POP accounts as your need within
your domain name and within all of the domains you host. |
| |
| 27. |
Can
I forward all of the email from my domain
to one email account? |
| A. |
Yes.
You can create an account called catchall. That is the account
that email will go to if the email is sent to an account name
within the domain that does not exist. |
| |
| 28. |
Which
version of Perl do you guys use? |
| A. |
On
Unix we provide Perl5. |
| |
| 29. |
What
is the path to perl? |
| A. |
/user/bin/perl. |
| |
| 30. |
What
dns servers should I use when I transfer my domain?
|
| A. |
Name Server1: ns1.rapidns.com
Name Server IP1: 207.106.22.124
Name Server2: ns2.rapidns.com
Name Server IP2: 207.106.22.125 |
| |
| 31. |
Do
I get the ability to set a subdirectory
as password protected, and then maintain the list of user id's
and passwords? |
| A. |
Yes,
you can do that using our web control panel for unix servers.
On windows servers you can do this with ASP coding. |
| |
| 32. |
Can I set this up so www.mydomain.com and mydomain.com both
map to the same place? |
| A. |
By
default www.domain.com and domain.com always map to the same
place. |
| |
| 33. |
Can
I set it up so that subdomain.mydomain.com would map to a different
subdirectory? |
| A. |
You
can map subdomain.domain.com and somethingelse.com to other
URL subdirectories within your account. That functionality is
handled through the web control panel. |
| |
| 34. |
Do
your servers have the runtimes for Visual
Basic installed? |
| A. |
All
of our servers have the VB5/VB6 runtimes installed. Additionally,
we have installed most of the ActiveX components that ship with
VB5. |
| |
| 35. |
Is
there any additional fee for using
ASP? |
| A. |
There
is no additional fee for using ASP. |
| |
| 36. |
Do
I put ASP and Cold Fusion pages in my cgi-bin? |
| A. |
No,
ASP and Cold Fusion pages never belong in the cgi-bin. Place
ASP and Cold Fusion pages in normal document directories. |
| |
| 37. |
Can
I change my default page from index.html
to default.asp? |
| A. |
On
Unix we have index.html and index.htm and other extensions.
On Windows default.asp default.htm are default pages. |
| |
| 38. |
Error:
Connection with Host: header containing unknown local host name |
| A. |
That
error means that the server config has not been refreshed since
the site was added. When you add a new domain, it is perfectly
normal to see a 400 error or Under Construction until the server
refreshes. |
| |
| 39. |
I
just created a new ODBC link, but I cannot get it to work. |
| |
The
web control panel lets your create ODBC links and make changes
to it. Please validate usernames and passwords. |
| |
| 40. |
Do
you support VBScript 5 on your servers? |
| A. |
We
are using the latest version of the MS scripting engine. |
| |
| 41. |
I cannot get the FileSystemObject to work. When I try to use
it, I get the following error message: ActiveX component can't
create object: 'Scripting.FileSystemObject'. |
| A. |
FSO
is available but cannot write to any directory. Many customers
use it. By default Read access is enabled. Write access is disabled.
You can instantiate the object but if you want write access
let us know directory and it will be enabled. This is for your
security only. |
| |
| 42. |
How can my clients change their email account passwords? |
| A. |
The
clients have their own control panel to make changes to their
passwords, although the reseller also has ability to do the
same. |
| |
| 43. |
Do you guarantee a certain level of
uptime? |
| A. |
No,
we do not guarantee any specific quality of service. Our web
service uptime is currently 99.96%. |
| |
| 44. |
Do
you offer PHP hosting? |
| A. |
Yes PHP4 is available on Unix servers. |
| |
| 45. |
How
long does it typically take for a site
to 'go live' after I register the domain with Internic and set
up the domain at Universal Medialink? |
| A. |
When
you set up a domain at Universal Medialink, it is set
up immediately on our main server. The Server configuration
details are acquired from the main server four times a day,
so it can take up to 6 hours for the c servers to grab the details
for the new domain. Internic generally takes 24-48 hours to
get new domains ready. Sometimes Internic will take longer than
that, but most of the time Internic gets new domain ready in
24-48 hours. |
| |
| 46. |
I already have an account how do I upgrade
my Account and is there any setup fee? |
| A. |
You
can upgrade anytime by sending us an email confirming the upgrade
and the package you would like to upgrade to. Your billing will
reflect the appropriate pro-rated charges for your old account
. Generally upgrades before the 20th(of each month) are billed
the whole month as upgraded. There is no charge for upgrading. |
| |
| 47. |
Is there any way to have a cgi-bin for each
domain under my account? |
| A. |
Yes,
every domain you host at Universal Medialink can have
its own cgi-bin. When you create a new domain using the web
control panel, the web control panel adds a cgi-bin mapping
for the new site. All you need to do to use the cgi-bin mapping
is create the physical cgi-bin directory in the directory that
the new site is mapped to. |
| |
